Even though we take great care to ensure your order arrives in perfect condition, we understand that issues can sometimes occur. You can request a refund or replacement for any problems with your Libbey Shop order within 30 days of delivery.
To get started, visit our Return & Exchange portal at this link: https://shop.libbey.com/a/return. There is no need to return the product to us once your request has been accepted.
You can also manage your account and view your order history from your account page.
For Orders Placed on Amazon
If you placed your order through Amazon, click here to find out who to contact for assistance.
Contact Our Customer Care Team
We're happy to help with any questions you have.
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Available Hours: Monday - Friday, 9:00 AM to 5:00 PM EST
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Call or Text: 1-877-620-3576
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Email: customercare@libbey.com
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