Though we try to ensure your order arrives in perfect condition, we understand that sometimes things happen. Orders can be replaced or refunded within 30 days on the Libbey Shop. If you received your order and there were any problems with it you can request a replacement or refund from the Return & Exchange portal by visiting https://shop.libbey.com/a/return. There will be no need to return any product back to us after the return or replacement has been accepted.
You can also manage your Libbey Shop account and view your order history from the account page
Available Hours: 9:00 AM to 5:00 PM EST
Call or Text: 1-877-620-3576